Policies & Shipping

Hours of Operation

Hours of operation are Monday – Friday, 10 am – 6 pm Central Time. If you do not receive an immediate answer via phone, please leave a message and your call will be returned promptly. You can also contact us via email at info@mbeze.com. Our website is open for shopping 24/7.


Processing of Your Order

All orders will be processed for shipping within 1 – 3 business days.  Your credit card will be charged on the date of your purchase.  If you don't want to place your order on our website, feel free to call your order in at 715-544-8913, or email it to us at info@mbeze.com.

 

Method of Payment

We accept Visa, Mastercard, Discover, and American Express.  If you'd like to pay with Pay Pal, email your order to us at info@mbeze.com and we will email you a Pay Pal money request.  We accept Cash and Check as well, but keep in mind, all payments must be received before any product is shipped.

 

Shipping

We offer shipping via the US Postal Service due to their affordable prices, quick service, and improved tracking.  This also allows us to ship at an affordable rate world-wide!  US customers can still choose Fed Ex Ground if you prefer, and we provide Next Day shipping as well (see the notes below).  The shipping prices are based on weight and are calculated automatically as follows:

 

SHIPPING WITHIN THE USA:

* SHIPPING IS FREE IN THE US ON ORDERS OF $50+

First Class Mail within the US & APO/FPO - Under 1 pound is $4.99
USPS gives a shipping window of 1 - 10 days on these shipments.  They have recently been getting shipments to our US customers within 1 - 4 days.

Priority Mail within the US & APO/FPO - 1 pound & up is $9.99
Priority guarantees your package arrives within 1 - 3 shipping days.

 Next Day Shipping, FED EX, UPS:
* If you require your order to be shipped Next Day, Fed Ex, UPS, or have additional shipping needs that aren't a choice on our site, please contact us at info@mbeze.com or call 715-544-8913.  We're happy to assist.

  

SHIPPING TO CANADA:

International First Class Mail - 1 - 4 pounds is $12.99 USD

Your shipment will have a tracking number, and can be tracked through final delivery.  If your package is delayed, contact your local mail office. 


International Priority Mail - 4 pounds & up is $24.99 USD

International Priority guarantees your order will arrive within 1 - 10 shipping days.  This service also includes tracking after leaving the US and until the package reaches your destination.  If your package is delayed, contact your local mail office.  

 

SHIPPING TO THE REST OF THE WORLD:

International First Class Mail - Under 2 pounds is $19.99 USD, 2 - 4 pound is $29.99 USD
Your shipment will have a tracking number, but once it leaves the US, tracking may no longer be available in some countries.  If your package is delayed, contact your local mail office. 

International Priority Mail - 4 pounds & up is $39.99 USD
International Priority guarantees your order will arrive within 1 - 10 shipping days.  This service also includes tracking after leaving the US and until the package reaches your destination.  If your package is delayed, contact your local mail office. 

 

Back Orders & Out of Stock Items

If any of the products you order are out of stock or on back order, you will receive the rest of your order asap and will be notified as to when to expect your back ordered item.  No additional shipping will be charged for back ordered items.

 

Returns & Exchanges

If you are not completely satisfied with your purchase, you may return or exchange your products within 30 days of purchase. Please email returns@mbeze.com or call 715-544-8913 and you will be instructed on how to complete your return.

Refunds will be given for the price of the product and any applicable tax only. Unfortunately, shipping costs cannot be refunded. You are responsible for return shipping fees unless the product arrived to you damaged or was not what you ordered.


Missing Orders

If 10 business days pass and you still have not received your order, please contact us.  Tracking information is provided to you when your order ships.  If your order does not arrive to your shipping address and we are unable to track its arrival, we will ship another order to you at no additional charge.  If tracking information shows that the order has been successfully shipped to the shipping address you provided, we will not resend/replace the order at no additional cost.  Please make sure that all orders are being delivered to secure addresses, free from possible theft and weather damage.  We recommend having your package delivered to your work address if that is a more secure option for you.

 

* MBeze, LLC has the right to refuse orders & business for any reason we deem necessary.